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FAQ

REGISTER

How to register/signup ?

Follow the following procedures to complete your User Registration/signup – Click on Login/Sign In on the top right hand side of the page, Then click on Register, Enter your name, mail id To verify enter the OTP sent to your mail id and then set up your Password.. That’s it you’re all done! Enjoy shopping with us.

How to change my account password ?

To change your current password, login and choose the My Profile options under your Account name. Here you can change your password by entering your current password and the new password.

How do I log into my account if I have forgotten my password.?

Click on the Login link on the top right hand side of the page. This will open a window where you will see a Forgot Password? link. Provide your registered email address and we will email you instructions for getting a new password.

PAYMENT

What are the payment options ?

blueberrys offers various modes of payment as we understand your need. Following are the payment options currently available – Internet Banking, Visa, Master, Credit Cards. Debit Cards issued by all leading banks in India. Cash on delivery (Cash/Card) EMI etc.

What is the Card Verification Number (CVV) on my credit card?

The Security Code or the Card Verification Number (CVV) is an important security feature established by credit card companies in order to reduce the risk of Internet fraud. This number doesn’t appear on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.CVV Numbers for different cards are placed in different locations on your card: If you have a Visa/Mastercard/Diners/Discover card: Your CVV is a 3-digit code after the last four digits of your credit card number on the back of the card within the signature field. If you have an American Express card: Your CVV is a 4-digit number on the front of the card on the right hand side above the card number. SBI Maestro card does not have CVV and expiry date

RETURN / REFUND

How will I return the product?

blueberrys will accept returns of any product within 24 hours of delivery. 

How can I get my refund?

The customer is eligible a refund for a product if the customer is eligible for a refund according to our refund terms and conditions.

Terms and conditions 

  • blueberrys will refund the full payment after deducting charges if any applicable.
  • All refund processes will be completed within 48 hours of the refund request.
  • The refund will  be credited to the customer’s account after refund confirmation from blueberrys
  • The exact date of refund may be varied depending on the mode of payment used by the customer approximately by 10 days.
  • Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days

CANCELLATION

What is your cancellation policy?

Any order can be canceled if the ordered product has not been customized by the customer and if the order is not in the delivery stage.

DELIVERY

What is your Delivery Time ?

blueberrys will deliver the ordered product on said time otherwise we will waive shipping and delivery charges.